About Otter
Otter is an AI meeting assistant for recording, transcribing, summarizing, searching, and acting on conversations. It joins meetings on Zoom, Microsoft Teams, and Google Meet, captures live notes, identifies speakers, creates summaries and action items, and lets teams ask AI Chat questions across one or many meetings.
The platform is used by sales teams, recruiters, educators, media teams, managers, and professionals who want fewer manual notes and better follow-through after calls. Compared with broad productivity tools like Happenstance or project workflow platforms, Otter focuses specifically on conversation intelligence: meeting transcripts, summaries, workflows, CRM sync, and searchable institutional memory.
Key Features
Automatic meeting transcription : Joins Zoom, Google Meet, and Microsoft Teams to create live transcripts, notes, and summaries.
AI Chat across meetings : Ask questions within a single meeting or across past conversations to find decisions, details, and follow-ups.
AI meeting workflows : Use standard, advanced, or custom AI templates to turn meetings into structured outputs for different use cases.
Speaker identification : Identifies speakers and supports shared speakers, vocabulary, and taggable speaker workflows on paid plans.
Action items and summaries : Automatically creates outlines, action items, takeaways, and meeting summaries so teams can follow up faster.
CRM and automation integrations : Paid plans include or support Salesforce, HubSpot, Zapier, Otter API, webhooks, and CRM note sync depending on plan.
File import and export : Import audio/video files for transcription and export transcripts, captions, audio, PDFs, DOCX files, SRT, or bulk exports depending on plan.
Team administration : Business and Enterprise plans add usage analytics, activity logs, domain capture, SSO, SCIM, compliance controls, and centralized management.
Pros
✔ Strong fit for teams with many meetings, interviews, sales calls, classes, or customer conversations.
✔ Free plan includes 300 monthly transcription minutes and live transcription for getting started.
✔ AI Chat across meetings helps turn transcripts into searchable knowledge.
✔ Good integrations for sales and operations teams, including Salesforce, HubSpot, Zapier, API, and webhooks on higher plans.
✔ Mobile apps, desktop apps, and Chrome extension make it accessible across devices.
✔ Business plan unlocks unlimited meetings and in-app recordings, custom workflows, and stronger admin features.
✔ Useful companion for research and summarization workflows where transcripts need to become decisions.
Cons
✖ Free plan has limits on minutes, conversation history, AI Chat queries, and file imports.
✖ Advanced exports, custom vocabulary, CRM sync, and admin controls require paid plans.
✖ Meeting bots and recording rules may require participant consent depending on company policy and local laws.
✖ Accuracy can vary with accents, audio quality, overlapping speakers, jargon, and noisy rooms.
✖ Enterprise features like SSO, SCIM, HIPAA add-on, API/webhooks, and domain capture require higher-tier plans.
Plans & Pricing
| Plan | Type | Price | Usage Limit | Inclusions |
|---|---|---|---|---|
| Basic | Free | $0 | 300 monthly transcription minutes; 3 lifetime audio/video file imports | Zoom, Microsoft Teams, and Google Meet support, AI Chat within and across meetings, AI meeting workflows, live transcription, speaker identification, playback, mobile apps, and Otter MCP server. |
| Pro | Subscription | $8.33/user/month billed annually; $16.99 monthly | 1,200 in-app recording minutes; 10 monthly audio/video file imports; up to 90 minutes per meeting | Everything in Basic plus advanced AI workflows, advanced meeting templates, unlimited storage, team vocabulary, taggable speakers, advanced search/export/playback, and select CRM/Zapier integrations. |
| Business | Subscription | $19.99/user/month billed annually; $30 monthly | Unlimited meetings and in-app recordings; unlimited audio/video file imports; up to 4 hours per meeting | Everything in Pro plus custom AI workflows, admin features, activity logs, usage analytics, 3 concurrent meetings, and prioritized support. |
| Enterprise | Custom | Contact sales | Custom / large teams | Everything in Business plus unlimited custom workflows, Otter Sales Notetaker, custom CRM/dialer integrations, SSO, SCIM, Domain Capture, enterprise security, HIPAA add-on, API, webhooks, video replay, and Customer Success Program. |
Source: otter.ai/pricing (verify current offers and regional terms on official website).
FAQs
Q1: What is Otter used for?
Otter is used to record, transcribe, summarize, search, and act on meetings, interviews, sales calls, lectures, and team conversations.
Q2: Does Otter have a free plan?
Yes. Otter Basic is free and includes 300 monthly transcription minutes, 3 lifetime file imports, AI Chat, live transcription, speaker identification, and mobile apps.
Q3: Which meetings can Otter join?
Otter supports Zoom, Microsoft Teams, and Google Meet, with live transcription and meeting notes depending on plan and permissions.
Q4: Does Otter integrate with CRMs?
Yes. Paid plans list integrations such as Salesforce, HubSpot, Zapier, Otter API, and webhooks, with availability depending on plan and user limits.
Q5: Who should use Otter?
Otter is best for sales teams, recruiters, managers, educators, journalists, students, media teams, and professionals who need reliable transcripts, summaries, and action items.
Published on: May 25, 2026
